Our Guide to Office Queue Management Systems

We believe that every Office Queue Management system can be neatly described as one of four easily recognisable types, namely; Head of Queue, Initial Reception, Single Queue and Multi Queue. As the longest established Queue Management design specialists in the UK, Ctronix has developed System 16 which is the most technically advanced Queuing system available and is flexible enough for every type of office queue. For example, System 16 can handle up to 20 queues of any of these queue types in any combination. Please read below to discover your queue type and read System 16 Features for a complete list of the features available.

Head-of-Queue or Call-Forward
Simply put, these are queues that do not use tickets and customers will only be waiting a short time. Customers stand in a line, usually with the aid of a queue barrier. The customer at the front of the queue is directed by the Head of Queue display to the next available counter.

Initial Reception
This type of queue uses printed tickets or pre-printed ticket rolls. Customers take a ticket and are called in turn to the Initial Reception point. The customer query is resolved or the customer is transferred to another queue if required. This destination queue type can either be a Single Queue or a Multi Queue, as described below.

Multi Queue
This type of queue has all the features of a Single Queue type with the addition that customers can be switched onwards to another queue, either a Single Queue or a Multi Queue type. The Multi Queue is used when a customer might require more than one service and will need to be directed to another queue or queues until their enquiry is resolved.