Penallta House had been fitted with a network of large 50" LCD screens showing "Caerphilly in Vision" and each screen was divided into 3 parts. The bottom section contained a scrolling RSS feed to display urgent messages that could be updated in seconds. The side panel contained the latest Council news and the largest part of each screen was dedicated to Council information and campaigns. The Customer Sevice centre had one such screen and we designed two Queue Management Web pages so that, when customers are called for service, the largest part of the screen automatically changes to show Queue Management information. Our Web pages were designed using GretagMacbeth Colour Calibration to acheive accurate colour matching to the Reception signage. The acoustics of the atrium demanded that we only used a discreet sounder to alert customers and this was placed next to the LCD screen.

Reception was provided with Smartkey, our Web-based Virtual key pad and a POS desktop printer to print the Queue Management tickets. Smartkey was also used by Customer Service and the interview rooms on Standard Rich client PCs to call customers for service. In this way, we were able to provide Caerphilly Council with a customised Queue Management system to co-ordinate with Penallta House and future developments under consideration include integration with Northgate CRM.