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           Smartsoft® ... Queue Management software

Smartsoft® is our comprehensive range of software modules developed by Alex and Clive Simmens. These sophisticated modules can be simply installed on standard office PCs to provide a stand-alone Queue Management system or they can be accessed by an existing CRM program to build a unified system.

Many Local Authorities already have Queue Management hardware installed and would wish to incorporate this in their design layout. As more than half the Local Authorities in the UK already use our System 16 hardware, it is easy and cost-effective to upgrade these hardware systems with our Smartsoft® modules to add multi-lingual speech, LCD display screens, kiosks with touchscreens and POS ticket printers. And, of course, these Queue Management systems can also connect to any existing or future CRM system.

Any Local Authority that would prefer to put together their own Queue Management system by independently purchasing PCs, LCD screens, printers and a CRM system will find our Smartsoft® range can provide everything needed to get a Queue Management system up and running smoothly, safe in the knowledge that you have the back-up of the longest established Queue Management design team in the UK.
Smartsoft® Queue Management systems can be found in Local Authorities across Wales and the West Country and the links below will direct you to our recent Case Studies.
Cardiff Benefits Caerphilly Plymouth Blackwood
Pontlottyn Mid Devon Risca Blaenau Gwent
Cardiff First Stop Ceredigion Neath  
Please read below to discover our current range of Smartsoft® modules.

Smartcore
The core module contains the database, the system control logic and drives Smartgateway, our hardware device that allows Smartcore to directly control our System 16 hardware.

Smartcentre
Smartcentre is used to configure the Queue Management system and to set up and maintain the user accounts. Smartcentre also contains Smartreports our user-friendly configurable reports package and Smartstatus which gives a visual overview of the system components.

Smartgraphs
Smartgraphs is our next generation graphics and statistics module. It displays real-time presentation quality graphs with user-friendly full graphical customisation.

Smartmonitor       
Smartmonitor drives the customer screens which display queue information in a variety of styles that can be easily configured by the end user. Data can be displayed full screen or as a panel below advertising or information videos chosen by the user. Smartmonitor comes as standard with high quality speech in both English and Welsh. Other languages are also available.

Smartkey                 
Smartkey provides the system with virtual key pads. This enables staff to call customers for service using a multi-function key pad displayed on their PC screen. The virtual key pads can be used in conjunction with or instead of System 16 key pads or RF buttons.

Smartprinter       
Smartprinter drives the ticket printers and enables staff to design customer tickets with a wide range of styles, logos and queuing information. It can also drive a touchscreen for use in kiosk applications where customers can select the service they require and receive a ticket.
Smartwebservices
Smartwebservices provides a rich selection of methods that a software developer can call to access our Queue Management system from within their own application via the network. A very simple example would be the addition of a "Call next customer for service" button to an existing CRM program.