The Civic Centre in Ebbw Vale was in the process of extensive refurbishment when we were approached by the Divisional Revenues and Benefits Manager to design a Queue Management System for the new Customer Service facility.
Firstly, we installed our new CXL-TPS Super wall mounted ticket printer to print the Queue Management tickets generated by Smartprinter. The housing for the CXL-TPS was customised with the stylish Blaenau Gwent Council logo and with Customer instructions in Welsh and English.
The Reception desk was provided with Smartkey, our Web-based Virtual key pad and a POS desktop printer to print Queue Management tickets for Customers who prefer to talk to a Receptionist. Our Web-based Virtual key pad Smartkey was also installed at each of the four private interview booths and four private interview rooms. We then installed Smartstatus, our Web-based Status page, so that key staff members can monitor the system.