These can provide Customer Service Managers with a simple way of examining and recording Customer Flow at any time so that staffing levels can be adjusted as required. Many Local Authorities now have more than one office providing Customer Service. Using Smartcentre, it is simple to view and compare Smartreports from all locations throughout the network. Once generated, each report can be viewed online, saved or printed. Smartreports can also export the data to HTML, PDF, RTF or XLS for further analysis.

Smartreports is contained in Smartcentre and both have been designed by Alex Simmens. Smartcentre is used to configure the Queue Management system and to set up and maintain the user accounts. All Ctronix Queue Management hardware and software modules have been designed by members of the Ctronix design team, so customers can talk directly to the product developer should additional information be required.